> For the complete documentation index, see [llms.txt](https://docs.drizz.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.drizz.dev/desktop-app/sign-in-and-access.md).

# Sign in & get access

Drizz signs you in with Google SSO on your work email domain and places you in your company's organization automatically.

|                        |                                                                                     |
| ---------------------- | ----------------------------------------------------------------------------------- |
| **Sign-in method**     | Google SSO, work email domain only                                                  |
| **Personal addresses** | Blocked                                                                             |
| **Your organization**  | Created automatically by the first person from your domain                          |
| **Trials**             | Enabled by Drizz after your first sign-in, not instantly                            |
| **Watch out**          | Signed in but no apps or files is an access problem, not data loss. Don't reinstall |

## Prerequisites

* Drizz desktop app installed in `/Applications`
* A Google account on your company's email domain
* For trials: an instance enabled by your Drizz contact

## Sign in

1. Launch Drizz Desktop from `/Applications`.
2. Click **Sign in with Google**.
3. Select your work account in the browser window that opens.
4. Return to the app.
5. Confirm you land on the Connect Device screen.

Tokens are stored in the macOS keychain. Signing out clears them.

## Account requirements

<table><thead><tr><th width="374">Requirement</th><th>Detail</th></tr></thead><tbody><tr><td>Email domain</td><td>Your company's work domain. Personal domains are blocked at sign-in</td></tr><tr><td>Domain mismatch</td><td>If your company signs in to Google with a different domain than the one on your business cards, use the Google one</td></tr><tr><td>Account type</td><td>Organization accounts only. There is no personal tier</td></tr></tbody></table>

## How your organization is created

The first person from an email domain to sign in creates the organization. Everyone from that domain who signs in afterwards joins it. No configuration is required.

Everything is org-scoped and shared with colleagues in the same organization:

* Tests, modules and folders
* Datasets
* Memory — app context and blocker rules
* Registered apps and test plans
* Reports
* Your token wallet

## Trials need approval

On a trial, Drizz enables your instance after your first sign-in. Sign-in succeeding is not the same as access being live. The first-day sequence is: install, sign in, then wait for your Drizz contact to confirm the instance is enabled.

## Signed in but you see nothing

An empty app after a successful sign-in is an access problem, not data loss. Files are not stored in the app, and reinstalling changes nothing.

| What you're seeing                           | Cause                 | Fix                                                                                       |
| -------------------------------------------- | --------------------- | ----------------------------------------------------------------------------------------- |
| No apps and no files, first day              | Trial not yet enabled | Contact your Drizz representative                                                         |
| Sign-in completes but the app doesn't log in | Known issue           | Quit and relaunch. If it persists, use [Report an issue](/desktop-app/report-an-issue.md) |

## Common mistakes

| What you do                                             | What happens                                                                                          |
| ------------------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| Sign in with a personal address                         | Blocked. There's no personal tier                                                                     |
| Reinstall the app when you see an empty file list       | Nothing changes. The list is empty because of access, not the install                                 |
| Assume your account is live the moment sign-in succeeds | On a trial, access is enabled separately. Check with your Drizz contact                               |
| Share one account across the team                       | Everyone is in the same org anyway — sign in with your own email so reports and runs are attributable |

## Next

* [Set up a device: guided wizard](/desktop-app/device-setup-wizard.md)
* [Networks, proxies & preflight](/desktop-app/networks-and-preflight.md)
* [Report an issue](/desktop-app/report-an-issue.md)

***

*Last updated: 6 August 2026*